Product Warranty

Our warranty policy only applies to Vobot products purchased through our official store as well as Amazon. If you purchased Vobot products from other platforms or channels, please contact the corresponding platform directly for further assistance.

Warranty Period

All products purchased from our official store, as well as Amazon, come with a 1-year warranty (starts on the date of delivery of the products to the customer) and lifetime technical support service.

• Learn about the Vobot Extended Warranty Plan to extend your warranty to 2 years.

If your product malfunctions or has defects not caused by human factors during the warranty period (1 year), please contact us through the following methods:

Contact email: [email protected]

Contact number: +1 (626) 269-9019

Warranty Content Includes:

Vobot provides buyers with a limited warranty, and replacement and repair services that occur during normal use will be free of charge.

30-Day Money-Back Guarantee for Any Reason

The product may be returned for a full refund for any reason within 30 days from the date of delivery (Please confirm the delivery date through the official website order number or Amazon order number). Once the item arrives at the warehouse, please contact customer service to begin the refund process.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related returns, the buyer is responsible for shipping costs

* If the item does not meet the above requirements, the return may be rejected

Not Covered Under Warranty Coverage：

• Exceeded warranty period
• Unable to provide proof of purchase
• Watering, vandalism, damage
• Maintenance and disassembly of components without Vobot’s permission
• Product damage due to natural disasters such as floods, fires, lightning, and earthquakes
• Purchases from unauthorized resellers

Warranty Information Required：

• Buyer must provide sufficient proof of purchase（Order ID number）
• Model and quantity of the product in question
• Product problem description is required
• Pictures or videos of the fault you are referring to
• Your name and address information